Clients may do the booking of any travel services by phone,WA, email, filling the online reservation. A booking is accepted when the Company has confirmed its acceptance in writing and issued a confirmation invoice Komodo Heaven Tour will not take any responsibilities for the different rate or information given by the agencies. Client needs to review and verify the booking confirmation letter. Komodo Heaven Tour should receive client acceptance confirmation letter to purchase the required invoice.
- Land and sea travel services require 20% non-refundable down payment.
- Accommodation facilities require 1N room charged non-refundable down payment.
Client will receive the invoice of all travel services after all the bookings confirmed by Komodo Heaven Tour and third party who will in charge as the tour operator. Payment must be done before the due date listed. Reservation will be automatically canceled if deposit is not received by Komodo Heaven Tour by the deposit due date. Payment of the deposit indicates client have read and accepted these Terms and Conditions. Client is able to pay the invoice through bank transfer (USD,Euro,IDR account). Any cost charged by bank or other extra cost caused by the difference currency should be paid by client. Client will receive a voucher for all travel services and the due date for the rest invoice mentioned. Komodo Heaven should receive the amount for the rest invoice 1 month prior travel date. For any booking received less than 1 month prior travel date, client must settle full amount of the total travel cost.
CANCELLATION BY THE CLIENT
Client may cancel the booking at any time provided that the cancellation is communicated to Komodo Heaven Tour. Cancellation charges will be applied as the client cancel bookings 3 weeks before.
Changes By Komodo Heaven Tour
Komodo Heaven Tour reserves the right at any time to cancel or changes of any facilities, services or prices described in our brochure or website and to substitute alternative arrangement of comparable monetary value or charges a supplement locally if alternative arrangements cannot be made without compensation to the client due to prevailing local conditions or any other reason. Where a major changes is made prior to departure, client may choose :
Accepting the changes and alternative arrangements with or without compensation to the client or with a refund of the difference in price.
Cancelling the tour and obtaining a full refund.
Cancellation By Komodo Heaven Tour
Komodo Heaven Tour reserves the right to cancel the tour in any circumstances (such as weather and sea condition or force majeure) beyond our control with or without prior notice. Where we cancel prior to departure, full refund of the total cost paid will be made. Client will not be entitled to any compensation for the loss of the tour. Where the running tour is interrupted by circumstances beyond our control, refund amount should be calculated what is deemed to be a fair proportion of the tour cost. Komodo Heaven Tour has no responsibility for any compensation or other cost client should expense caused by the cancellation trip.
Client must take out suitable travel insurance in order to take part in a tour organized by Komodo Heaven Tour. Komodo Heaven Tour doesn’t provide any insurance. Client is wholly responsible for arranging their insurance adequate cover for medical expenses arising through illness or accident during the trip and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
All departure and arrival time provided by the airline are estimates only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements. Komodo Heaven Tour is not liable if there is any change to the flight schedule. Komodo Heaven Tour is not responsible for any losses suffered if client delayed and misses any flights.